Return & Refund Policy
Because Car to Go ABC provides scheduled transportation services rather than physical products, this policy explains how cancellations, refunds, no-shows, and booking changes are handled.
Booking Requests
Submitting an inquiry or booking form does not create a confirmed booking. A booking is confirmed only when Car to Go ABC confirms the vehicle, chauffeur, itinerary, and final price.
Cancellations Made 48 Hours or More in Advance
If a confirmed booking is cancelled at least 48 hours before the scheduled service, 70% of the amount paid will be refunded.
The remaining 30% is retained to cover reservation, scheduling, and administrative costs.
Cancellations Made Less Than 48 Hours in Advance
Confirmed bookings cancelled less than 48 hours before the scheduled service are non-refundable.
The full confirmed trip charge applies.
No-Shows
If the client does not appear at the confirmed time and location, the booking is treated as a no-show and the full confirmed trip charge applies.
Schedule and Itinerary Changes
Requests to change the pickup time, destination, stops, vehicle, or service duration are subject to availability and may result in additional charges.
A requested change does not cancel or replace the original confirmed booking unless Car to Go ABC confirms the revised arrangement.
Refund Processing
Approved refunds are returned to the original payment method whenever reasonably possible.
Processing time may vary depending on the payment provider or financial institution.
Contact
Questions about cancellations or refunds may be directed to [EMAIL ADDRESS] or [PHONE NUMBER].
This policy forms part of the Car to Go ABC Terms & Conditions. If there is any conflict, the confirmed booking details and Terms & Conditions will apply.